Last Updated: January 28, 2026 | Compliant with U.S. Federal & State Privacy Law
This Privacy of Emotional Data (the "Privacy Policy") sets forth the practices of Acoda ("we", "us", or "our") regarding the collection, use, storage, disclosure, and protection of information (including personal information, as defined under United States law) obtained from users ("you", "your", or "User") of the AI Letter Writer mobile application (the "App") and its associated services (the "Services"). The App is designed with a core feature of account-free access – no user account, email address, or personal identification information is required to use the App or its basic Services.
Our primary privacy commitment is to protect the confidentiality and security of any information you provide to us, particularly the emotional and personal content you generate using the App (the "User Content"). This Privacy Policy is compliant with all applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA)CCPA, the Children's Online Privacy Protection Act (COPPA)COPPA, the Federal Trade Commission Act (FTC Act), and any other applicable state privacy laws (e.g., Virginia Consumer Data Protection Act, Colorado Privacy Act). By using the App or Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
This Privacy Policy applies to all users of the App, including users who access the Services without providing any personal information and users who interact with advanced features (e.g., History archive, daily coin rewards). If you do not consent to the practices described in this Privacy Policy, you must not use the App or Services.
Given the App's account-free design, we collect minimal information from users – we do not collect personal identification information (e.g., name, email, phone number, address, date of birth) unless you voluntarily provide it to us (e.g., via our contact email for support inquiries). The information we collect falls into two primary categories: Non-Personal Information (information that cannot be used to identify you individually) and User Content (the content you generate and store in the App). We collect no sensitive personal information (e.g., financial information, health information, biometric information) under any circumstances.
We may automatically collect non-personal, aggregated information about your use of the App for the sole purpose of improving the App's performance, optimizing our AI models, and providing a better user experience. This information does not identify you individually and is collected using standard mobile application analytics tools. Examples include:
We collect this non-personal information for the following business purposes (as defined under the CCPA): (1) to operate and maintain the App and Services; (2) to optimize and improve the App's features and AI models; (3) to troubleshoot technical issues and fix bugs; (4) to analyze user behavior and trends to enhance the user experience; (5) to comply with applicable legal obligations.
User Content is the primary type of information associated with your use of the App – this includes all text you input into the App (the "User Input") and all AI-generated content you create (the "Generated Content"), such as love letters, apology messages, and anniversary greetings. User Content is voluntarily provided by you when you use the App's core generation feature.
If you use the App's History archive feature, your User Content is stored locally on your mobile device (and optionally, in our secure cloud servers for cross-device access, if you choose to enable this feature). We collect and store User Content only for the following purposes: (1) to provide the History archive feature (allowing you to retrieve and edit your past content); (2) to generate personalized content based on your User Input; (3) to train and optimize our AI models (in a de-identified, aggregated manner only – no individual User Content is linked to any user). We do not use User Content for any advertising or marketing purposes.
We collect personal information from you only if you voluntarily provide it, such as when you contact us via email (acodaloveletter@outlook.com) for support, feedback, or inquiries about the App. The personal information you may provide in this context may include your email address and any other information you choose to include in your message. We collect this information solely to respond to your inquiry or provide the requested support, and we do not store or use this information for any other purpose.
We take reasonable and industry-standard measures to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. Our security practices are designed to comply with United States federal and state data security laws, and we regularly review and update our security measures to address emerging threats. The following sections detail our storage and protection practices for different types of information.
By default, all User Content stored via the History archive feature is saved locally on your mobile device – we do not transfer or store this content on our servers unless you explicitly enable cross-device access (an optional feature). Local storage is protected by the security measures you have in place on your device (e.g., passcode, Touch ID, Face ID, Android biometrics). We have no access to locally stored User Content and cannot view, modify, or delete it.
If you enable the optional cross-device access feature, your User Content is encrypted and transmitted to our secure cloud servers (hosted in the United States) using 256-bit AES encryption (the industry standard for data security). All encrypted User Content stored on our cloud servers is protected by access controls and firewalls, and only authorized Acoda personnel (who are bound by strict confidentiality agreements) have limited access to the servers – no authorized personnel can view or decrypt your User Content without your unique device authentication.
We retain cloud-stored User Content for as long as you use the cross-device access feature or until you request its deletion (see Section 7: Your Privacy Rights). Upon deletion, your User Content is permanently removed from our cloud servers and cannot be recovered.
Non-personal information is stored on our secure servers in the United States and is protected by firewalls, access controls, and encryption. This information is aggregated and de-identified, and we do not link it to any individual user or device. We retain non-personal information for as long as it is necessary to improve the App and Services, or until it is no longer useful – after which it is permanently deleted or anonymized.
Any personal information you provide via our contact email (e.g., your email address) is stored in a secure, password-protected email account and is only accessed by authorized Acoda personnel for the purpose of responding to your inquiry. We retain this information for as long as necessary to resolve your inquiry (typically 90 days) and then permanently delete it from our systems.
Important Note: While we take reasonable security measures to protect your information, no electronic storage or transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information, and you acknowledge that you use the App and Services at your own risk with respect to data security.
We use the information we collect only for the purposes described in this Privacy Policy and in accordance with applicable United States privacy law. We do not sell, rent, lease, or otherwise disclose your information to third parties for commercial purposes (as defined under the CCPA). We do not use your information for targeted advertising or marketing, and we do not share your information with third-party advertisers or data brokers. The specific uses of each category of information are detailed below.
Non-personal information is used exclusively to improve the App and Services and provide a better user experience. Our uses include:
User Content is the most personal information associated with your use of the App, and we use it only for the core purposes of providing the Services and improving our AI models (in a de-identified manner). Our uses include:
We do not view, moderate, or edit your User Content unless required by applicable law (e.g., to remove content that violates U.S. federal or state law). We do not share your User Content with any third parties for any reason, except as required by law.
Any personal information you provide via our contact email is used solely to respond to your inquiry or provide support. We do not use this information for any other purpose, including marketing, advertising, or product updates – unless you explicitly opt-in to receive such communications (we do not send unsolicited communications). We do not share this information with any third parties.
Data related to your use of the App's virtual currency (Coins) and in-App store (e.g., number of Coins earned, Store Features unlocked) is stored locally on your device and is not transmitted to our servers unless you enable cross-device access. We use this data only to provide the Coins and store features (e.g., tracking your Coin balance) and to optimize these features (e.g., analyzing which Store Features are most popular).
We do not sell, rent, lease, or disclose your personal information or User Content to third parties for commercial purposes – this is a core tenet of our privacy policy and is compliant with the CCPA and other U.S. privacy laws. We disclose your information to third parties only in the limited circumstances described below, and all such disclosures are in compliance with applicable U.S. law. In all cases where we disclose information to third parties, we require the third party to protect the confidentiality and security of the information and to use it only for the purpose for which it was disclosed.
We may disclose non-personal information and de-identified User Content to third-party service providers who perform services on our behalf (e.g., cloud hosting providers, analytics tools, AI model optimization services). These service providers are located in the United States and are bound by written agreements that require them to: (1) protect the confidentiality and security of the information; (2) use the information only to perform the requested services; (3) not disclose the information to any other third parties; (4) comply with all applicable U.S. privacy laws.
Our third-party service providers do not have access to any personal information or identifiable User Content, and they cannot view, modify, or use the information for any purpose other than providing the requested services.
We may disclose your information (including User Content and non-personal information) if we are required to do so by applicable U.S. federal or state law, regulation, or court order (e.g., a subpoena, warrant, or court order). We may also disclose your information to protect our legal rights, property, or safety, or the legal rights, property, or safety of our users or the public (e.g., to address fraud, harassment, or illegal activity). In such cases, we will disclose only the minimum amount of information necessary to comply with the legal requirement or protect our rights, and we will attempt to notify you of the disclosure (unless prohibited by law).
In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transfer, your information may be transferred to the acquiring or successor entity. In such cases, the acquiring entity will be bound by the terms of this Privacy Policy, and we will notify you of the transfer via a notice in the App or on our relevant platforms prior to the transfer. If the acquiring entity changes the way it uses your information, it will provide you with the opportunity to opt-out of the new uses.
We may disclose aggregated, de-identified information (information that cannot be used to identify you individually) to third parties for any legitimate business purpose (e.g., sharing usage trends with our partners, publishing industry reports). This information does not contain any personal information or identifiable User Content, and its disclosure does not violate this Privacy Policy or applicable U.S. law.
No Disclosure of Personal Information: We do not disclose any voluntarily provided personal information (e.g., your email address) to any third parties, except as required by law or to our service providers who assist with responding to your support inquiries (and who are bound by strict confidentiality agreements).
The App is compliant with the Children's Online Privacy Protection Act (COPPA)COPPA, a U.S. federal law that protects the privacy of children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and the App is not intended for use by children under the age of 13.
Pursuant to COPPA, we do not collect any personal identification information from any user, and we have no way of verifying the age of App users (given the account-free design). If we become aware that we have inadvertently collected information from a child under the age of 13 (e.g., via a support email), we will immediately delete that information from our systems and terminate the child's access to the Services (if applicable).
Parents or legal guardians of children under the age of 13 who believe their child has provided information to us may contact us at the email address provided in the Contact section of this Privacy Policy to request the deletion of such information. We will respond to all such requests in accordance with COPPA and applicable U.S. law.
If you are a parent or legal guardian, we encourage you to monitor your child's use of mobile applications and the internet, and to discuss online privacy and safety with your child.
Pursuant to the California Consumer Privacy Act (CCPA)CCPA and other applicable U.S. state privacy laws (e.g., Virginia Consumer Data Protection Act), you have certain rights with respect to your personal information (as defined under such laws). Given the App's account-free design, most of these rights apply to any personal information you voluntarily provide to us (e.g., via our contact email) and any User Content stored on our cloud servers (if you enable cross-device access). Your rights, and how to exercise them, are detailed below. We will respond to all valid requests in accordance with applicable U.S. law, and we do not charge a fee for processing standard requests.
You have the right to request access to the personal information we collect and store about you, and to receive a copy of that information in a portable, machine-readable format. This right applies to any personal information you provided via our contact email and any User Content stored on our cloud servers.
You have the right to request the permanent deletion of your personal information and User Content from our systems. This includes: (1) any personal information you provided via our contact email; (2) any User Content stored on our cloud servers (if you enable cross-device access); (3) any non-personal information linked to your device (if applicable). Upon receipt of a valid deletion request, we will permanently delete the requested information from our systems within 45 days (or as required by law) and confirm the deletion via email.
Note: We cannot delete User Content stored locally on your mobile device – you may delete this content at any time using the App's History archive feature (e.g., the "Delete" button next to each saved letter).
Pursuant to the CCPA, you have the right to opt-out of the sale of your personal information to third parties. We do not sell your personal information to any third parties, so this opt-out right is not applicable – however, we will honor any opt-out request you submit in accordance with the CCPA.
Pursuant to the CCPA, we will not discriminate against you for exercising any of your privacy rights under this Privacy Policy or applicable U.S. law. Discrimination includes, but is not limited to: (1) denying you access to the App or Services; (2) charging you different prices or rates for the Services; (3) providing you with a different level of service; (4) suggesting that you will receive a different level of service. We will continue to provide the same high-quality App and Services to you regardless of whether you exercise your privacy rights.
To exercise any of the privacy rights described in this section, you may submit a request to us via email at acodaloveletter@outlook.com with the subject line "PRIVACY RIGHTS REQUEST - AI LETTER WRITER". Your request must include: (1) your name (if applicable); (2) the email address you used to contact us (if applicable); (3) a clear description of the right you wish to exercise; (4) any additional information necessary to verify your identity (to prevent unauthorized access to your information). We may request additional information to verify your identity before processing your request, in accordance with applicable U.S. law.
If you are a California resident, you may designate an authorized agent to exercise your privacy rights on your behalf. The authorized agent must provide written proof of their authority to act on your behalf, and we will verify the agent's identity and authority before processing the request.
The App may contain links to third-party websites, applications, or services (the "Third-Party Services") for your convenience or reference. These Third-Party Services are not owned or controlled by Acoda, and we have no control over the privacy practices or content of such Third-Party Services. This Privacy Policy does not apply to Third-Party Services, and we are not responsible for the collection, use, or disclosure of your information by such Third-Party Services.
We encourage you to review the privacy policies of any Third-Party Services you access via the App, as their privacy practices may differ from ours. The inclusion of a link to a Third-Party Service in the App does not constitute an endorsement or approval of the Third-Party Service or its privacy practices by Acoda. You access and use Third-Party Services at your own risk, and you acknowledge that we are not liable for any damages or losses arising out of or related to your use of Third-Party Services.
We do not share your information with any Third-Party Services unless you explicitly authorize such sharing (e.g., by clicking a link that redirects you to a Third-Party Service and providing your information to that service). Any information you provide to a Third-Party Service is subject to that service's privacy policy, not this Privacy Policy.
We reserve the right to modify, update, or revise this Privacy Policy at our sole discretion, at any time and with or without prior notice, to reflect changes in our privacy practices, applicable U.S. federal or state law, or the App's features and Services. Any changes to this Privacy Policy will be effective immediately upon posting the revised Privacy Policy in the App (e.g., in the "Settings" or "About" section) or on our relevant platforms.
We will make a reasonable effort to notify you of any material changes to this Privacy Policy (e.g., changes to how we collect, use, or disclose your information) via a prominent notice in the App for a period of 30 days following the effective date of the changes. Your continued use of the App or Services following the posting of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, you must cease using the App and Services.
We encourage you to review this Privacy Policy periodically for any changes – the "Last Updated" date at the top of this Privacy Policy will be revised to reflect the most recent changes. We will retain a copy of the previous version of this Privacy Policy for a period of 12 months following the effective date of the changes, upon request.
This Privacy Policy shall be governed by and construed in accordance with the laws of the United States of America and the State of California, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or related to this Privacy Policy, the collection, use, or disclosure of your information, or your use of the App and Services (collectively "Disputes") shall be resolved in accordance with the provisions of this section, and in compliance with applicable U.S. federal and state privacy laws.
Prior to initiating any formal legal proceeding, you agree to attempt to resolve any Dispute informally by contacting us at the email address provided in the Contact section of this Privacy Policy. We shall attempt to resolve the Dispute in good faith within 30 days of receiving your notice. If the Dispute is not resolved informally within this period, either party may initiate formal legal proceedings in accordance with this section.
Any Dispute that cannot be resolved informally shall be settled by binding arbitration in San Francisco County, California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding on both parties. The costs of the arbitration shall be borne by the losing party, or as otherwise determined by the arbitrator. Nothing in this section shall prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect its privacy rights, intellectual property rights, or to prevent irreparable harm (in accordance with U.S. privacy law).
YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR THE COLLECTION, USE, OR DISCLOSURE OF YOUR INFORMATION SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND THAT YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION WITH RESPECT TO ANY DISPUTE. YOU FURTHER WAIVE THE RIGHT TO A JURY TRIAL IN ANY DISPUTE ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR THE APP SERVICES.
If you are a California resident, you may also file a complaint with the California Attorney General's Office (https://oag.ca.gov/privacy) or the Federal Trade Commission (https://www.ftc.gov/complaint) regarding any violation of this Privacy Policy or the CCPA by Acoda.
Email: acodaloveletter@outlook.com
Subject Line for Privacy Requests: PRIVACY RIGHTS REQUEST - AI LETTER WRITER